collette insurance information

Nothing to Lose, Everything to Gain...Collette's Waiver Policy

With Collette Vacations' No Worries Travel Protection Plan, you have nothing to lose and everything to gain in planning your vacation. That's because our cancellation waiver allows for cancellation at ANY point in the trip planning process, for ANY reason, right up to your day of departure.

This unique program allows you the comfort and safety of continuing to plan your vacation but allows you the option to change your mind should individual circumstances change. Now that's peace of mind!

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Top Three Reasons to Purchase Collette's No Worries Travel Protection Plan

You can cancel your trip for ANY reason, at ANY time right up to the day you leave! No need to navigate fine print; ANY reason is acceptable!
We are one of only 2 major tour operators who offers a full refund, not vouchers or credits.
Our travel protection plan gives you peace of mind when you are traveling:

"My husband had an accident in New Zealand. As you may expect, it was quite frightening when we had to leave the tour and be on our own in a strange country, but Collette’s insurance sent an American doctor to escort us from the Southland Hospital right to our home in New York. I am so glad we took out the insurance. We can’t thank you enough for caring for your travelers the way you do." Genevieve Gallagher, Clifton Park, NY

CANCELLATION WAIVER & INSURANCE PLAN

Payment of a Per Person Waiver Fee guarantees a full refund of all payments (including deposit), except the Waiver Fee itself, made to Collette Vacations for travel arrangements in case of cancellation of your travel plans for any reason prior to the day of departure. The Waiver Fee With Air only covers airline tickets you have purchased from Collette Vacations and does not cover return transportation costs unless your original airline tickets were purchased from Collette Vacations.

Once on tour or cruise, if a passenger has to return home early due to personal illness, illness or death of a member of the immediate family, (physician’s statement required), payment of the Waiver Fee to Collette Vacations guarantees a full refund for any unused land/cruise services after departure from the tour/cruise. If you purchased your airline tickets from Collette Vacations, the Waiver Fee With Air guarantees your return transportation, with no additional supplement, utilizing your original airline tickets.

Exception: If you originally purchased non-refundable airline tickets, the Waiver does not provide a refund for the airline tickets in the event of a cancellation or a return transportation benefit if you must return home early. The air waiver does not cover medical evacuation or additional expenses associated with a medical emergency.

If you choose to cancel your cruise with Collette Vacations and you do travel on the cruise originally booked, no refund will be made by Collette Vacations for your cancellation.

The Waiver Fee does not cover any single supplement charges which arise from an individual’s traveling companion electing to cancel for any reason prior to departure. In this case, the single supplement will be deducted from the refund of the person who cancels. Division of this charge between the two passengers involved is solely their responsibility. If insufficient funds are deducted from the canceling client, the traveling client will be charged the remaining portion of the single supplement.

Payment of the Waiver Fee (if chosen) must be received by Collette Vacations with your Deposit. The Waiver is non-transferable and valid for each applicant only.

Collette Vacations can assume no responsibility for and cannot be held liable for any wrongful, negligent or unauthorized acts or omissions of any travel agent or travel agency other than that of Collette Travel Service, Inc. itself, and its own employees.

SCHEDULE OF COVERAGES	MAXIMUM BENEFIT AMOUNT
PART A – Benefits Provided By Collette Vacations
Pre-Departure Cancellation Fee & Unused Services Waiver	Up to Trip Cost

PART B – Benefits Provided by the Insurance Company Listed Below
Accidental Death & Dismemberment	$25,000
Accident & Sickness Medical Expense	$25,000
Emergency Evacuation & Repatriation	$50,000
Travel Delay (Maximum of $100 per Day)	$1,500
Baggage and Personal Effects	$2,000
Baggage Delay	$200

PART B CONDITIONS & LIMITATIONS
Certain exclusions and limitations apply and are detailed in the Certificate of Coverage. For example, coverage does not apply to: any sickness or condition of you, a Traveling Companion or an Immediate Family Member traveling with you that existed during the 60 days prior to the effective date of the coverages (this exclusion is waived if your plan payment is received by Collette Vacations within 7 days of your initial deposit/payment for your trip and you are not disabled from travel at the time your plan payment is received), suicide, normal pregnancy, war or any act of war, mental or nervous disorders. A Traveling Companion is defined as a person booked to share accommodations in the same room with you during your trip. Sickness or injury must require care by a Physician and must commence while the Travel Protection Plan is in effect for you. This plan does not cover a loss that results from an illness, disease, or other condition (of you, an Immediate Family Member, Traveling Companion or Business Partner), event or circumstance which occurs at a time when this plan is not in effect for you.

Part B of this plan is underwritten by: Stonebridge Casualty Insurance Company, Columbus, Ohio 464-03

Where to Present Part A Claims
To request a refund under the Cancellation Fee and Unused Services Waiver, please send any unused airlines tickets (only if purchased from Collette Vacations), a doctor’s note or medical documentation and a written request to:

Collette Vacations
ATTN: Customer Service Department
162 Middle Street
Pawtucket, RI 02860

If cancellation occurs prior to departure, contact the Collette Vacations Reservations Department.

When a client cancels prior to departure any due refunds are processed through the booking agent. Agent commissions are not protected if cancellation occurs prior to departure.

All Inquiries and Claims under Part B should be reported to the Plan Administrator:

Trip Mate*
9225 Ward Parkway, Suite 200
Kansas City, MO 64114
Tel: 800-888-7292
*In CA, dba Trip Mate Insurance Agency

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CANCELLATION WAIVER & INSURANCE PLAN PRICING (Per Person)

Land Only Clients

$30 for all domestic escorted tours under 6 days
$90 for all domestic escorted tours of 6 days or more
$90 for all international tours 9 days or under (except cruises, Australia, New Zealand & South America)
$170 for international tours 10days or more (except cruises, Australia, New Zealand & South America)
$195 for all Australia, New Zealand & South America
$205 for all cruises

When purchasing pre and post night accommodations, including optional extensions, the number of days will be added to the total number of tour days, and may subsequently alter your waiver fees. Please confirm with your reservation agent at time of booking.

Air Inclusive Clients (air is purchased through Collette Vacations)

$60 for all domestic escorted tours under 6 days
$120 for all domestic escorted tours of 6 days or more
$120 for all international tours 9 days or under (except cruises, Australia, New Zealand & South America)
$200 for all international tours 10 days or more (except cruises, Australia, New Zealand & South America)
$225 for all Australia, New Zealand & South America
$235 for all cruises

The Cancellation Waiver fee with air can only be purchased by individuals who have purchased air through Collette Vacations.

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